Frequently asked questions:
Q: What do you do?
A: Open Arms Texas buys, sells and facilitates the transfer of firearms and components.
Q: How do we contact you?
A: If you have any questions about the transfer process or need directions, please call or text us at (254)966-0010 or email us at ffl@openarmstexas.com
Q: I’m a buyer. What information do you need to initiate a transfer?
A: If you are having an item sent to us, please email us at ffl@openarmstexas.com with the following information:
- Buyer First Name (required):
- Buyer Last Name (required):
- Buyer Email (required):
- Buyer Phone Number (required):
- Sending FFL Dealer Email (required):
- Sending FFL Dealer Phone Number (required):
- Description of Firearm(s) and Comments:
Q: I’m an FFL dealer and need a copy of your FFL for a transfer. What information do you need?
A: If you are an FFL dealer and need a copy of our FFL, please email us at ffl@b25armsco.com with the following information:
- Buyer First Name (required):
- Buyer Last Name (required):
- Buyer Email (required):
- Buyer Phone Number (required):
- Sending FFL Dealer Email (required):
- Sending FFL Dealer Phone Number (required):
- Description of Firearm(s) and Comments:
Q: My firearm is not coming from an FFL. Now what?
A: If the firearm is being sent from a non-FFL Dealer, we will need them to include a copy of their state ID or Driver’s License and a note with the buyers name and the make, model and serial number of the firearm in the package. No exceptions. Please note, ANY firearm being transferred from out of state must come from an FFL Dealer.
Q: The sender has shipped my firearm. What’s next?
A: Send us the tracking number so we know when to expect it and we will contact you as soon as your firearm has been logged in to schedule an appointment to complete the paperwork and do a background check if necessary.
Q: I just looked at the tracking information for my shipment and it says there was a missed delivery. What now?
A: We try our best to meet every delivery but, occasionally we miss one. We can generally get them rescheduled for the following day. DO NOT attempt to modify delivery instructions through the shipping company’s website!
Q: Tracking shows the shipment has been delivered. How long before I can come and get it?
A: We will usually contact you within 24 hours for scheduling but, it could take up to two business days.
Q: I am ready to come pick up my firearm. What do I need to bring with me?
A: Please bring the following items:
- Texas Driver’s License w/current permanent address
- Texas CHL/LTC
- $25.00 Cash
Q: What happens when I get there?
A: When you come in to pick up your firearm, you will be required to complete an ATF form 4473 and we will conduct the background check if necessary. You will need to provide state issued identification with your current address at the time the 4473 is completed. Upon successful completion of the background check and payment of transfer fees, the firearm will be transferred to you.
Q: What happens if the firearm needs to be returned?
A: The purchase of your firearm is between you and the on-line seller. If it has to be returned, it will be at your or the sellers expense. Our fee still applies. We charge actual return shipping costs plus $10 for handling.
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